+0447 685 303 hello@candlesbynatura.com.auFREE SHIPPING OVER $100

Candle Care & Safety Information


To ensure you have a long lasting, full fragranced soy candle, you should know the following information:

1. How should I store and care for my soy candles?

Store your soy candles in a cool dry place as soy wax can soften in temperatures over 25 degrees.  Avoid direct sunlight.
Remember, candles are a lifestyle choice and care should be taken when burning soy candles. Don’t leave them unattended. Keep them out of the reach of children and pets. Always position candles on a flat and heat resistance surface. Our large soy candles come with candle mats.

2. Is there a recommended burn time for my soy candles?

Yes. The recommended burn time for soy candles is no more than 4 hours at a time.

3. Should I do a “first burn” with my new soy candles?

A “first burn” is when you light a candle for the first time and burn it for a number of hours until a full soy wax pool has formed at the top of the candle. By doing this you will get a long even burn without creating tunneling. Once this has happened, you are free to extinguish your soy candle if desired.
This will give you maximum fragrance and an even burn. If you do not allow the wax to pool on the first burn you may get wax remaining along the sides of your container.

4. What do I do when my soy candle is not burning evenly?

When more wax can melt than the flame can burn, this makes the wick black. This is called “mushrooming” and occurs with 100% cotton wicks or wooden wicks. Extinguish your soy candle , trim the wick, and light it again for an even and efficient burn. Try not to let your wick cuttings fall into the wax pool.

5. What happens when my soy wax candle has bubbles?

It is normal to see bubbles occur in natural soy candles. The candle is not faulty, and the burn time remains unaffected.

6. Should I burn soy candles all the way to the bottom of the jar?

While burning your soy candle, the ceramic or glass jar becomes very hot. If this continues all the way to the bottom of the jar, it may break. To prevent any safety issues, burn your soy candles to about 1cm from the bottom of the jar and remember to use a candle plate or a similar heat resistant surface to place your soy candles on. Remember our larger candles do come with mats.

7. How often should I trim the wick of my soy candles?

Trim your wick after every burn. Do not trim the wick too much as a short wick will create smoke and uneven burning. Approximately 6-10mm should prevent mushrooming.

8. How long should I wait before I can relight my soy candles?

Allow your candle to cool down before you relight it. This allows the wax pool to solidify and keep an even burn throughout the life of the soy candle.

9. Can I recycle my soy candle container?

Our soy candle jars are made of glass or ceramic and they can weaken after prolonged periods of heat. We suggest you do not refill your used soy candle jars and recycle them safely. On the other hand, they make great storage jars and pots for air plants. 
10. How to wash your container once the whole candle has melted?
Soy wax is water soluble so you can wash our soy candle jars with hot soapy water. However, never pour your wax in the drains (the wax will solidify and clog your sink).

11. Why is my soy candle smoking?

Smoking may happen when the soy candle is in a draft or if the wick has gotten too long. Always keep the candle away from drafts and make sure you trim the candle wick regularly to a length between 6-10mm.

12. Appearance?

Please remember the candles are hand poured, not massed produced. Although all effort is made to ensure consistency, every candle will be different.

When using completely natural soy wax, sometimes you may notice darker patches or wet spots in your container candles. This is not a fault, simply a small blemish where the wax has not adhered to the glass 100%.
This does not affect the candle in any way.

The top of your candle may also appear slightly uneven, this is also a sign of natural soy wax being hand poured.
Do not leave your candle in direct sunlight as it may turn a nasty yellow colour. It will not affect the candle in any way, it just loses its creamy white colour.


About Candles by Natura

Our candles are all hand poured and fragrances picked to support the use of the candle. Our candle range is supported by the unique addition of Meditations, Crystals, Worksheets and Courses all uniquely chosen by us here at Natura.

Helpful Info

Oils & Natural Fragrances
Candle Care & Safety Information
Delivery Information
Terms and Conditions
Privacy Policy

Get Connected

Shop 19 / 165
Woodford Road
Elizabeth North, 5113

+0447 685 303